#2 Issuance of Transcript of Records

Citizens Charter

(For clients without a computerized record on file: Graduates from 2000 and earlier; Inactive Students)

Office or Division Office of Admissions
Classification Frontline Service
Type of Transaction Government-to-Citizens (G2C)
Who may avail Graduates / Inactive Students / Authorized Representative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Accomplished request form (1 copy) Office of Admissions
Proof of Payment/Bank Deposit Slip Requesting Party/Bank
Authorization Letter (if representative is sent) Requesting Party
ID or equivalent document Requesting Party
Passport-sized ID picture with name tag (if for board examination) Requesting Party
University Clearance (if not available on file) Office of Admissions
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Visit the Students Corner of the CLSU Website https://clsu.edu.ph and open the Procedure for Request of Frontline Services, 2020 1. None None    
2. Accomplish the downloaded request form from the link provided on the website 2. None None    
3. Send accomplished request form via email to oad-fls@clsu.edu.ph 3. Retrieve academic record; Check if computerized Transcript of Records (TOR) is on file; Advise the client to pay the corresponding fee None 5 minutes Frontline Personnel
Office of Admissions
4. Pay through the following options:
Option A. Over-the-counter payment to the LandBank branch near the client

Account Name: CLSU Income Account F-164
Account Number: 2961-0384-16

Option B. LandBank Online Banking (Link.BizPortal)
a. Go to www.landbank.com and click on LANDBANK Link.BizPortal
b. Click PAY NOW
c. Type a Merchant’s Name (e.g. Central Luzon State University) on the search field then click Continue.
d. Select Transaction Type (e.g. Diploma/TOR)
e. Select Payment Options (e.g. Cash payment, over-the-counter, etc.)
f. Fill-out Transaction Details and review provided information.
(NOTE: When asked for ID No., please enter 00-0000). Then, Click Submit.
g. View and print or take a screenshot of Payment Confirmation.
4. Process payment and issue official receipt/payment confirmation slip ₱100.00 per page 5 minutes Bank
5. Present proof of payment by sending via email the digital copy or photo of the deposit slip, payment confirmation, or official receipt to oad-fls@clsu.edu.ph 5.1. Set the date for the release of TOR through email

5.2. Prepare, check, re-check, and sign the TOR
None 2 minutes

4 hours
Frontline Personnel
Office of Admissions
Frontline Personnel
Records Management Officer
Registrar
Dean
6. Present ID and authorization (if applicable). Claiming of documents can be done through the following options:

Option A. Dropbox. Pick-up personally or by another person with authorization letter at the CLSU Main Gate

Option B. Courier (if client) send a prepaid courier pouch
6. Release the TOR None 1 Minute



Security Guard on Duty
University Security Force

Frontline Personnel Office of Admissions
—END OF TRANSACTION—